Ratnakar Upadhayay
The Consumer Protection Act, 2019 consumer rights ko promote, protect and enforce karne ke liye banaya gaya hai. Moreover, 1986 Act ko replace karke new act laya gaya. As per new act, electronic networks par sale and purchase of goods and services govern kiya jaiga. Additionally, four parts me regulations ko list kiya gaya hai. Duties and liabilities of marketplace e-commerce entities, duties of sellers on a marketplace, and the duties and liabilities of inventory-owning e-commerce entities. Furthermore, Central Consumer Protection Authority (CCPA) ko rights of customers ko preserve karne ke liye, establish kiya gaya hai. Even so Consumer Protection (e-commerce) Rules 2020 ko Indian and abroad ke e-commerce entities par apply kiya gaya hai.
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Indian E-commerce Ka Evolution
Firstly, 2010 se India me E-commerce me prominent growth hua hai. And because of online affordable smartphone selling and other electronic devices ye possible hua hai. Moreover, consumers, access internet services and technological devices such as tablets and phones se purchasing karte hai. Because of Tapping on a few icons, receiving a one-time password, a willing delivery person, etc se e-commerce sector me growth hua hai.
E-Commerce Ke Liye New Rules
As new rules, e-retailers ko price, expiry date, return, refund, exchange, warranty and guarantee, delivery and shipment, payment modes, etc display karna padega. Even so, grievance redressal mechanism, payment methods, the security of payment methods, charge-back options, etc too consumers ko display karna padega. Moreover, ”country of origin” ko bhi display karna mandatory hai. CCPA ko unsafe goods ko investigate karne ka right hai. And consumer ko direct refund of the cost of such goods provide karta hai.
Furthermore, new law ke according e-commerce entities product cancelation pr consumer se “cancellation charges” nhi le sakte. Additionally, entities ko unreasonable profit and discriminate between consumers on basis of class goods and services ke price me manipulation karne ka right nhi hai. Consumers ke each complaint lodged ko ticket number provide karna padega. Jisse consumers status of the complaint track kar sake. Even so, consumer ko refund reasonable period me and RBI prescriptions ke according dena hoga.
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E-Commerce And Consumer Dispute Ke Liye Jurisdiction
Court me old cases ko old law ke according solve kiya jaiga. But new cases ke filling ko New consumer protection act 2019 ke according solve kiya jaiga. Firstly, District Consumer Disputes Redressal Commission ko up to the value of Rs 1 crore ke complaints ke jurisdiction ka right hai. Secondly, above Rs 1 crore and up to Rs 10 crore ke complaints ko State Commission handle kar sakta hai. Lastly, complaints above Rs 10 crore ko National Commission handle karta hai. Moreover, new law ka consumers ke liye biggest advantage hai ki vo online complaint register kar sakte hai. And even so, consumer ko apne nearest place ke consumer court choose karne ka right hai.
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A Business Development Manager and Internet Industry veteran with more than 7 years of experience in Sales Operations, Events & Weddings, Social Media Marketing, Business Development & Strategy.
